Tell us what's going on. A nurse takes it from there.
No claim forms, no program to name. Just your name and a number, and a nurse calls you back.
Thank you. We have your number and your request is logged.
Here is what happens next. There is nothing you need to prepare and no program you need to name.
A nurse will call you.
A member of our clinical team calls you, usually within the hour during business hours. If you reach us after 6 PM, we call first thing the next business day.
The nurse asks a few questions.
When we call, a nurse asks what is going on and walks you through whether the care you need is covered and how to start.
If it is urgent, reach us now.
For a medical emergency, call 911 first. For anything else that cannot wait, call us directly at (702) 814-9630. After hours, leave a voicemail — we do our best to have someone call you back.
Your call back from the nurse is your confirmation. There is no number for you to keep or track.
And once care begins, the same team stays with you — renewing your hours before they lapse, and finding the benefits most families never learn they have, like travel reimbursement and paid family caregiving.