Articles · Who is who

The five names on your claim, and what each one decides.

Letters arrive from offices you have never heard of. Here is who actually decides what — so the envelopes stop being confusing.

The cast, in one list.

  1. DEEOIC — the Division of Energy Employees Occupational Illness Compensation, inside the Department of Labor. Decides claims, accepts conditions, authorizes care. Every decision letter comes from here.
  2. The Resource Center — the DOL’s free, provider-neutral help office. In Las Vegas: (702) 697-0841. Helps you file and answers claim questions, at no charge, forever.
  3. An Authorized Representative — a person you appoint in writing to act on your claim: file, object, appeal. More →
  4. Acentra — the DOL’s medical billing administrator. Answers coverage and billing questions: (800) 736-6001.
  5. Your home health agency — provides the covered care, documents medical necessity, and manages authorizations. By DOL rule, it cannot be your Authorized Representative.

One rule explains a lot: the agency that bills for your care is not allowed to run your claim. The DOL treats that as a conflict of interest — which is why an honest agency points you to the Resource Center instead of pretending to be your representative.

Common questions.

Who do I call about a decision letter?

The Resource Center first — free, neutral, and they can see where the claim stands: (702) 697-0841.

Who do I call about a bill or coverage question?

Acentra, the billing administrator: (800) 736-6001. For anything about your home health itself, your agency.

Sources: U.S. Department of Labor, DEEOIC · DEEOIC, Authorized Representative conflict-of-interest guidance.

Confused by a letter you received?

A nurse can read it with you and tell you which office it came from and what it means for your care.

Alara helps you understand and reach benefits you may already be entitled to. It does not replace the Department of Labor, your Resource Center, your physician, or any federal agency. Nothing here is legal advice or a coverage or eligibility determination.