Articles · Free help

The free office most families call last, and should call first.

There is a federal office in Las Vegas whose entire job is helping Test Site and DOE families file claims, check where a claim stands, and fix billing problems — at no charge, with no agenda about which provider you choose.

Reviewed by Alara’s Director of Nursing, RN · July 2026

What the Resource Center does.

  • Helps you file EEOICPA claims and complete forms.
  • Tells you where your claim stands and what your deadlines are.
  • Explains your medical benefits and helps resolve billing issues on accepted conditions.
  • Assists with prior authorization paperwork for home health, equipment, and travel.

(702) 697-0841. Free. Provider-neutral by policy — the DOL does not endorse or recommend any home health company, so the Resource Center will never steer you. That neutrality is exactly what makes it trustworthy.

What it does not do.

It does not decide claims (DEEOIC does), it does not provide care (your agency does), and it will not choose a provider for you. For who does what across the whole system: the five names on your claim →

Common questions.

Does using the Resource Center cost anything, ever?

No. It is a Department of Labor service. You also never pay anyone a percentage of an award for filing help.

Can they tell me why my claim was denied?

Yes — they can see the record, explain the decision, and tell you what evidence would strengthen a reopening. What to do about a denial →

Sources: U.S. Department of Labor, DEEOIC Resource Centers.

Want the care side mapped too?

The Resource Center handles the claim. A case review maps what the card can open at home.

Start a case review Or call (702) 814-9630
Alara helps you understand and reach benefits you may already be entitled to. It does not replace the Department of Labor, your Resource Center, your physician, or any federal agency. Nothing here is legal advice or a coverage or eligibility determination.